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Frequently Asked Questions

Where can I find your Terms & Conditions?

Our Terms & Conditions form part of our letter of engagement with our clients and can be found here.  Alternatively click here to download a PDF copy.

Can my employee get sick pay if they are too ill to work?

An employee who earns above the Lower Earnings Limit (LEL) and has been off work for four or more days continuously is entitled to Statuary Sick Pay (SSP).

How do I calculate how much holiday my carer is entitled to?

A minimum of 5.6 weeks paid holiday per year is a statutory right for all employees in the UK.  Employees who work part-time are entitled to 5.6 weeks pro-rata.

What can direct payments be used for?

You can use direct payments to arrange support tailored to meet your individual needs. You can decide what sort of help you need, how you want the help to be provided and the times when you want to have help.


Direct payments are not extra money to spend as you wish. The money must be used to meet the needs for which Social Services have agreed you should have help. You can do this by:

- employing your own support staff

- buying services from private care agencies paying for daytime opportunities

Direct payments can also be used for one-off or intermittent services, such as buying short periods of respite care, or buying equipment to help you remain independent.

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